Politique de remboursement

 

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

30-Day Return Window

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange for change of mind.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all accessories and documentation included.

Non-Returnable Items

Certain items are exempt from being returned, including:

• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Downloadable software products

Return Process

To complete your return, you must provide a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. High-value items such as solar panels, batteries, and EV chargers should be shipped using a professional service, and we recommend purchasing shipping insurance.

Inspection and Fees

Once we receive your return, a thorough inspection will be conducted. If the item is not in its original condition or is damaged, it may affect your eligibility for a full refund.

Refunds

Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10-15 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank; there is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at info@solarsuperstore.com.au.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded unless they fail to meet consumer guarantees.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@solarsuperstore.com.au.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the returned item, a gift certificate will be mailed to you.

Shipping

To return your product, please contact our returns team at info@solarsuperstore.com.au.

For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. If the goods are faulty, we will cover the cost of return shipping.

Warranty Information

Returning an item may affect its warranty status. Please contact our customer support for more information on how a return might impact the warranty of your product.

Customer Support

For assistance with returns of high-value items, please contact our dedicated support team at info@solarsuperstore.com.au for guidance on packaging, shipping, and any other queries you may have.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. For more details, please review our Privacy Policy.

Product Safety and Compliance

All our products comply with Australian safety standards. For more information on product safety and compliance, please refer to the product manuals and our website.