Frequently asked questions

Yes. Every price shown on this site is the full price including GST, and it's the price you pay. A tax invoice is issued with your order confirmation and shows the GST component itemised.

No. The card price is the advertised price. On orders over $5,000 you can choose bank transfer instead and receive a 1.5% discount, which reflects the card processing costs we avoid.

Freight is calculated against your postcode at checkout, based on the road distance from the distribution centre your order ships from. Transit times run from 2–4 business days close to a centre out to 10–18 for remote areas. The shipping and delivery page has the full table.

Not on online orders — we supply goods only. Solar and battery equipment must be installed by a licensed electrician, and for grid-connected systems by a CEC-accredited installer. We can point you in the right direction; see installation.

If you'd rather buy a complete installed system, that's a separate quoted service with its own contract — get in touch and we'll scope it.

We pay the return freight, refund the original delivery charge, and charge no restocking or handling fee — ever, on a faulty product. Email us with your order number and photos. The full process, and your rights under the Australian Consumer Law, are on the returns and warranty page.

Yes, within 30 days of delivery, provided it's unused and resaleable. You arrange and pay the return freight, and a restocking fee applies — we tell you the exact figure in writing before you commit, so you can decide with the real number in front of you. Palletised freight is not cheap, so ask us for the estimate first. See returns and warranty, section 3.

The panels, inverters and batteries we stock are Tier-1 brands on the Clean Energy Council approved product lists, which is what makes a system eligible for STCs and for most state incentive programs. If you're buying for a rebate-eligible installation and want that confirmed for a specific product, ask us before you order.

Stock sits across seven distribution centres and each line is matched to the nearest centre holding it. A two-product order can genuinely ship from two locations, which is why the ships-from city is shown per line rather than once for the whole order.

You choose at checkout: ship what's available now and follow with the rest, or hold the order and ship it complete. We don't split an order without asking.

Yes. Trade pricing is available on volume — see trade & wholesale. Note that consumer guarantees still apply to business purchases under $100,000 unless the goods are bought for re-supply.

Before dispatch, yes — in full, with no fee. Stock often moves to dispatch quickly, so email sales@solarsuperstore.com.au as soon as you can if it's urgent. We treat the time you first contacted us, by any channel, as the time of your request.

We email tracking details when your order is dispatched. See track your order.